shipping policy

Our general lead time is 2-3 business days for production and order fullfillment since your candles are poured to order, but please refer to our announcement bar for current lead time. We package everything with care, but if something arrives damaged please reach out to us at: shop@tokenscentstudio.com. To process a damage claim we must receive photos of the damaged item/s, the packaging it was shipped in, and your order number so we can quickly work to replace it.